Unified Communications System
Location: Lewisburg, PA
Client: Bucknell University
As one of the nation’s top private liberal arts universities, Bucknell, founded in 1846, is dedicated to providing the premier undergraduate experience in America. Bucknell is located in Lewisburg, PA, about three hours from New York City, Philadelphia and Washington, D.C. The University has about 3,500 undergraduate students and 100 graduate students from 46 states and more than 175 international students from 63 countries. The Bucknell campus consists of more than 100 facilities, including a performing arts center, an art gallery and a state-of-the-art fitness center on its 450-acre campus.
The telecommunications requirements of Bucknell were being served by two, interconnected telephone systems – an older Nortel CS-1000 (now referred to as “Avaya Blue” since the Avaya acquisition of Nortel) and a newer Avaya Call Manager (now referred to as “Avaya Red”). Presently the systems support about 4,800 lines although the replacement system will be smaller at about 3,000 lines. Bucknell University intends to replace its existing PBXs, voicemail, and ancillary systems with a new, single, unified system that will offer high quality, reliable and enhanced telephony services to Bucknell’s faculty and administrative offices. It was Bucknell’s intent to position itself to take advantage of existing and future opportunities and technologies in voice, video, and data communications previously unavailable to the Bucknell community.
Vantage was first retained to conduct a feasibility study to determine if this project was technically and operational viable, to project the potential savings, and identify potential vendors. The project was determined to be feasible and Vantage then assisted Bucknell with development of the RFP, the procurement process, bid evaluation, and vendor selection. Contract negotiations are currently underway.
- Unified Communications (UC) Feasibility Study
- Facilitated Workshops and Visioning Sessions
- RFP Preparation
- Proposal Evaluation
- Vendor Selection
- Contract Negotiations
- Unified Communications
- Unified Messaging
- Contact Center
- Upgraded Feature
- Cost savings through unification of the existing systems
- Positioned to address future technology and advances